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    • Skyline Advisor Pro Proactive Findings – December Edition
      <div><img width="300" height="163" src="https://blogs.vmware.com/kb/files/2021/10/october2021screenshot-300x163.png" class="attachment-medium size-medium wp-post-image" alt="" style="margin-bottom: 10px;" srcset="https://blogs.vmware.com/kb/files/2021/10/october2021screenshot-300x163.png 300w, https://blogs.vmware.com/kb/files/2021/10/october2021screenshot-1024x556.png 1024w, https://blogs.vmware.com/kb/files/2021/10/october2021screenshot-768x417.png 768w, https://blogs.vmware.com/kb/files/2021/10/october2021screenshot-1536x835.png 1536w, https://blogs.vmware.com/kb/files/2021/10/october2021screenshot-600x326.png 600w, https://blogs.vmware.com/kb/files/2021/10/october2021screenshot.png 1680w" sizes="(max-width: 300px) 100vw, 300px" /></div> <p>Tweet VMware Skyline Advisor Pro releases new proactive Findings every month. Findings are prioritized by trending issues in VMware Technical Support, issues raised through post escalation review, security vulnerabilities, issues raised from VMware engineering, and nominated by customers. For the month of December, we released 44 new Findings. Of these, there are 36 Findings based &#8230; <a href="https://blogs.vmware.com/kb/2023/01/skyline-advisor-pro-proactive-findings-december-edition.html">Continued</a></p> <p>The post <a rel="nofollow" href="https://blogs.vmware.com/kb/2023/01/skyline-advisor-pro-proactive-findings-december-edition.html">Skyline Advisor Pro Proactive Findings – December Edition</a> appeared first on <a rel="nofollow" href="https://blogs.vmware.com/kb">VMware Support Insider</a>.</p>

    • Skyline Insights API – Send Results to Email
      <div><img width="300" height="110" src="https://blogs.vmware.com/kb/files/2021/12/jira-2-300x110.png" class="attachment-medium size-medium wp-post-image" alt="" loading="lazy" style="margin-bottom: 10px;" srcset="https://blogs.vmware.com/kb/files/2021/12/jira-2-300x110.png 300w, https://blogs.vmware.com/kb/files/2021/12/jira-2-1024x376.png 1024w, https://blogs.vmware.com/kb/files/2021/12/jira-2-768x282.png 768w, https://blogs.vmware.com/kb/files/2021/12/jira-2-1536x563.png 1536w, https://blogs.vmware.com/kb/files/2021/12/jira-2-600x220.png 600w, https://blogs.vmware.com/kb/files/2021/12/jira-2.png 1936w" sizes="(max-width: 300px) 100vw, 300px" /></div> <p>Tweet We have been asked to showcase Skyline Insights API with email.  You can pull the Findings results (aka CSV) from Skyline Advisor Pro or using the Skyline Insights API (or Skyline Automation Toolkit).    In the past, we have shown how to get the results and sending locally to a csv or externally to Slack, &#8230; <a href="https://blogs.vmware.com/kb/2023/01/skyline-insights-api-send-results-to-email.html">Continued</a></p> <p>The post <a rel="nofollow" href="https://blogs.vmware.com/kb/2023/01/skyline-insights-api-send-results-to-email.html">Skyline Insights API &#8211; Send Results to Email</a> appeared first on <a rel="nofollow" href="https://blogs.vmware.com/kb">VMware Support Insider</a>.</p>

    • Preventative Maintenance: Getting Proactive with Skyline
      <div><img width="300" height="300" src="https://blogs.vmware.com/kb/files/2021/11/Advisor_Pro_Logo-300x300.png" class="attachment-medium size-medium wp-post-image" alt="" loading="lazy" style="margin-bottom: 10px;" srcset="https://blogs.vmware.com/kb/files/2021/11/Advisor_Pro_Logo-300x300.png 300w, https://blogs.vmware.com/kb/files/2021/11/Advisor_Pro_Logo-150x150.png 150w, https://blogs.vmware.com/kb/files/2021/11/Advisor_Pro_Logo-360x360.png 360w, https://blogs.vmware.com/kb/files/2021/11/Advisor_Pro_Logo.png 375w" sizes="(max-width: 300px) 100vw, 300px" /></div> <p>The old adage is true: An ounce of prevention is worth a pound of cure.</p> <p>The post <a rel="nofollow" href="https://blogs.vmware.com/kb/2022/12/preventative-maintenance-with-skyline.html">Preventative Maintenance: Getting Proactive with Skyline</a> appeared first on <a rel="nofollow" href="https://blogs.vmware.com/kb">VMware Support Insider</a>.</p>

    • Support Requests: Change Management (and How To Test)
      <div><img width="300" height="169" src="https://blogs.vmware.com/kb/files/2022/12/Vmware-Logo-2-300x169.jpg" class="attachment-medium size-medium wp-post-image" alt="" loading="lazy" style="margin-bottom: 10px;" srcset="https://blogs.vmware.com/kb/files/2022/12/Vmware-Logo-2-300x169.jpg 300w, https://blogs.vmware.com/kb/files/2022/12/Vmware-Logo-2-1024x576.jpg 1024w, https://blogs.vmware.com/kb/files/2022/12/Vmware-Logo-2-768x432.jpg 768w, https://blogs.vmware.com/kb/files/2022/12/Vmware-Logo-2-1536x864.jpg 1536w, https://blogs.vmware.com/kb/files/2022/12/Vmware-Logo-2-752x423.jpg 752w, https://blogs.vmware.com/kb/files/2022/12/Vmware-Logo-2-576x324.jpg 576w, https://blogs.vmware.com/kb/files/2022/12/Vmware-Logo-2-600x338.jpg 600w, https://blogs.vmware.com/kb/files/2022/12/Vmware-Logo-2.jpg 1920w" sizes="(max-width: 300px) 100vw, 300px" /></div> <p>Tweet Changes shouldn’t lead to crisis, and therefore we have Change Management. It is a powerful tool for avoiding new and unexpected issues. &#160;It will also provide audit trails and situational ownership during an event. Frequently during the life of a VMware Support Request, we have to make a change in order to resolve a &#8230; <a href="https://blogs.vmware.com/kb/2022/12/support-requests-change-management-and-how-to-test.html">Continued</a></p> <p>The post <a rel="nofollow" href="https://blogs.vmware.com/kb/2022/12/support-requests-change-management-and-how-to-test.html">Support Requests: Change Management (and How To Test)</a> appeared first on <a rel="nofollow" href="https://blogs.vmware.com/kb">VMware Support Insider</a>.</p>

    • Support Requests: What to Expect
      <div><img width="300" height="169" src="https://blogs.vmware.com/kb/files/2022/12/Vmware-Logo-2-300x169.jpg" class="attachment-medium size-medium wp-post-image" alt="" loading="lazy" style="margin-bottom: 10px;" srcset="https://blogs.vmware.com/kb/files/2022/12/Vmware-Logo-2-300x169.jpg 300w, https://blogs.vmware.com/kb/files/2022/12/Vmware-Logo-2-1024x576.jpg 1024w, https://blogs.vmware.com/kb/files/2022/12/Vmware-Logo-2-768x432.jpg 768w, https://blogs.vmware.com/kb/files/2022/12/Vmware-Logo-2-1536x864.jpg 1536w, https://blogs.vmware.com/kb/files/2022/12/Vmware-Logo-2-752x423.jpg 752w, https://blogs.vmware.com/kb/files/2022/12/Vmware-Logo-2-576x324.jpg 576w, https://blogs.vmware.com/kb/files/2022/12/Vmware-Logo-2-600x338.jpg 600w, https://blogs.vmware.com/kb/files/2022/12/Vmware-Logo-2.jpg 1920w" sizes="(max-width: 300px) 100vw, 300px" /></div> <p>Tweet Previously we discussed how to quickly file a Support Request to engage VMware Support when you are working on an issue with one of our products.&#160; High Severity issues (production down) we will need to get on the phone together as quickly as possible to work on that in real-time, but lower severity problems &#8230; <a href="https://blogs.vmware.com/kb/2022/12/support-requests-what-to-expect.html">Continued</a></p> <p>The post <a rel="nofollow" href="https://blogs.vmware.com/kb/2022/12/support-requests-what-to-expect.html">Support Requests: What to Expect</a> appeared first on <a rel="nofollow" href="https://blogs.vmware.com/kb">VMware Support Insider</a>.</p>

    • Support Requests: How to Get Help from VMware Support
      <div><img width="300" height="169" src="https://blogs.vmware.com/kb/files/2022/12/Vmware-Logo-2-300x169.jpg" class="attachment-medium size-medium wp-post-image" alt="" loading="lazy" style="margin-bottom: 10px;" srcset="https://blogs.vmware.com/kb/files/2022/12/Vmware-Logo-2-300x169.jpg 300w, https://blogs.vmware.com/kb/files/2022/12/Vmware-Logo-2-1024x576.jpg 1024w, https://blogs.vmware.com/kb/files/2022/12/Vmware-Logo-2-768x432.jpg 768w, https://blogs.vmware.com/kb/files/2022/12/Vmware-Logo-2-1536x864.jpg 1536w, https://blogs.vmware.com/kb/files/2022/12/Vmware-Logo-2-752x423.jpg 752w, https://blogs.vmware.com/kb/files/2022/12/Vmware-Logo-2-576x324.jpg 576w, https://blogs.vmware.com/kb/files/2022/12/Vmware-Logo-2-600x338.jpg 600w, https://blogs.vmware.com/kb/files/2022/12/Vmware-Logo-2.jpg 1920w" sizes="(max-width: 300px) 100vw, 300px" /></div> <p>Tweet Having spent 10+ years in VMware Support, I would like to share a few bits of advice with all my customers.&#160; This is the first post in a series where I&#8217;ll go over some fundamentals which will help our newer customers.&#160; And I&#8217;ll also talk about some core issues that every business can run &#8230; <a href="https://blogs.vmware.com/kb/2022/12/support-requests-how-to-get-help-from-vmware-support.html">Continued</a></p> <p>The post <a rel="nofollow" href="https://blogs.vmware.com/kb/2022/12/support-requests-how-to-get-help-from-vmware-support.html">Support Requests: How to Get Help from VMware Support</a> appeared first on <a rel="nofollow" href="https://blogs.vmware.com/kb">VMware Support Insider</a>.</p>

    • Skyline Advisor Pro Proactive Findings – November Edition
      <div><img width="300" height="163" src="https://blogs.vmware.com/kb/files/2021/10/october2021screenshot-300x163.png" class="attachment-medium size-medium wp-post-image" alt="" loading="lazy" style="margin-bottom: 10px;" srcset="https://blogs.vmware.com/kb/files/2021/10/october2021screenshot-300x163.png 300w, https://blogs.vmware.com/kb/files/2021/10/october2021screenshot-1024x556.png 1024w, https://blogs.vmware.com/kb/files/2021/10/october2021screenshot-768x417.png 768w, https://blogs.vmware.com/kb/files/2021/10/october2021screenshot-1536x835.png 1536w, https://blogs.vmware.com/kb/files/2021/10/october2021screenshot-600x326.png 600w, https://blogs.vmware.com/kb/files/2021/10/october2021screenshot.png 1680w" sizes="(max-width: 300px) 100vw, 300px" /></div> <p>Tweet VMware Skyline Advisor Pro releases new proactive Findings every month. Findings are prioritized by trending issues in VMware Technical Support, issues raised through post escalation review, security vulnerabilities, issues raised from VMware engineering, and nominated by customers. For the month of November, we released 34 new Findings. Of these, there are 19 Findings based &#8230; <a href="https://blogs.vmware.com/kb/2022/11/skyline-advisor-pro-proactive-findings-november-edition.html">Continued</a></p> <p>The post <a rel="nofollow" href="https://blogs.vmware.com/kb/2022/11/skyline-advisor-pro-proactive-findings-november-edition.html">Skyline Advisor Pro Proactive Findings – November Edition</a> appeared first on <a rel="nofollow" href="https://blogs.vmware.com/kb">VMware Support Insider</a>.</p>

    • VMware Skyline Proactive Unit
      <div><img width="300" height="169" src="https://blogs.vmware.com/kb/files/2022/10/Findings_Campaign_Teaser_Final3-300x169.gif" class="attachment-medium size-medium wp-post-image" alt="" loading="lazy" style="margin-bottom: 10px;" srcset="https://blogs.vmware.com/kb/files/2022/10/Findings_Campaign_Teaser_Final3-300x169.gif 300w, https://blogs.vmware.com/kb/files/2022/10/Findings_Campaign_Teaser_Final3-1024x576.gif 1024w, https://blogs.vmware.com/kb/files/2022/10/Findings_Campaign_Teaser_Final3-768x432.gif 768w, https://blogs.vmware.com/kb/files/2022/10/Findings_Campaign_Teaser_Final3-1536x864.gif 1536w, https://blogs.vmware.com/kb/files/2022/10/Findings_Campaign_Teaser_Final3-752x423.gif 752w, https://blogs.vmware.com/kb/files/2022/10/Findings_Campaign_Teaser_Final3-576x324.gif 576w, https://blogs.vmware.com/kb/files/2022/10/Findings_Campaign_Teaser_Final3-600x338.gif 600w" sizes="(max-width: 300px) 100vw, 300px" /></div> <p>Tweet The Skyline Team is actively recruiting new members to join the Skyline Proactive Unit (SPU). It&#8217;s a gamified experience that will help you qualify for FREE SWAG! And who doesn&#8217;t like SWAG?! Participation is simple. Go out our landing page to get your assignments. As you solve cases from the SPU, you earn points &#8230; <a href="https://blogs.vmware.com/kb/2022/11/vmware-skyline-proactive-unit.html">Continued</a></p> <p>The post <a rel="nofollow" href="https://blogs.vmware.com/kb/2022/11/vmware-skyline-proactive-unit.html">VMware Skyline Proactive Unit</a> appeared first on <a rel="nofollow" href="https://blogs.vmware.com/kb">VMware Support Insider</a>.</p>


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